Mobile grooming terms

Terms and conditions

These terms set out how bookings, parking, pet health, and payment work for every mobile grooming visit.

Booking and cancellations

Cancellation and no-show policy

Please give at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations and no-shows may be charged in full, so please contact us as early as you can.

Pet health and welfare

Vaccination and coat condition

Pets must be vaccinated and free from parasites. Where coat matting is severe, we may assess the coat before grooming and discuss the safest option with you.

Behaviour and safety

Behavioural safety

Pets that show aggression or distress may be stopped for safety. We may ask you to collect your pet early, and our groomer will explain what happened.

Access and payment

Parking, power and payment

Please keep clear parking for the grooming van near your home. Payment is taken at booking or at the end of the visit, as confirmed when you book.

Questions before booking? Contact us on Whatsapp.